Customer Journey Mapping: Interacting with Government Services

Single Mother Surveys and Studies Index

Customer Journey Mapping: Interacting with Government Services

*CLOSED* Commissioned by the Department of Human Services specifically Medicare and Centrelink | March 31st – Sunday April 3rd 2011

We are inviting women who have separated from their spouse within the past 2 years, and who have primary care and custody of dependent children, so we can hear their views about the experiences they have when interacting with government services like Centrelink, Medicare, the Child Support Agency, etc.

Go to survey
We’re looking for participants who are relatively new to interacting with government agencies to claim benefits.

The interviews will be conducted at:

Market Solutions
Norwood House
17 Norwood Crescent
Moonee Ponds, VIC

Alternatively, if you cannot leave the house we can organize to send an interviewer to you, if this is more convenient.

We have times available between 9am , 5pm, Thursday March 31st – Sunday April 3rd. The interviews are expected to last no more than an hour, and will be conducted by an independent consultant.

Participants will also receive $70 to cover any out of pocket expenses they may incur.

If you wish to participate please contact myself on the details provided below. Also, if you know of anyone else who fits our criteria, who may be willing to attend their own interview, please feel free to pass on our details and let them know they can contact us to express their interest.

Kind Regards,

Paul Jenner


Main Office Phone: (03) 9372 8400

Market Solutions Pty Ltd
Market & Social Research Consultants
Norwood House
17 Norwood Crescent
Moonee Ponds Vic 3039

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